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[originaltext]W: Good afternoon. This is Jane speaking. How can I help you?M:
[originaltext]W: Good afternoon. This is Jane speaking. How can I help you?M:
游客
2023-09-10
18
管理
问题
W: Good afternoon. This is Jane speaking. How can I help you?
M: Hi, I am calling in regards to a cell phone I bought from you a while back and from the warranty card it seems this is the right number to call. So anyways... I am afraid I’m going to have to complain about the reception signal on my hand phone. I can’t seem to get incoming and outgoing calls and it always gives me a busy signal. Do you know what could be the problem?
W: Could you tell me how long this has been happening? I ask that because it will likely tell me whether the problem is with your equipment or reception.
M: A couple of days ago. Initially I thought it could be the hand phone’s problem but then I realized it was probably the receiver signal.
W: please give me your number and I will check whether there is any problem on the line.
M: 9988777.
W: Thank you. Please hold onto the line and I will get back to you in a minute.
M: Sure.
W: Sorry to keep you waiting Sir. I have checked your number and everything is fine. It could be due to our line upgrading and sometimes it could affect certain mobile numbers, Our apologies for your inconvenience.
M: How long do I have to wait before the signal returns to normal?
W: Well, another couple more days. I tell you what, I will give this feedback to our technician and if the problem still exists after two days, please give us a call and we will help you to solve it.
M: Oh but you bet I will phone if I don’t get this fixed soon. It’s not as if I can do without my cell phone for very long.
选项
A、Can receive the calls but always cut off halfway.
B、Can make calls but the signal is not clear.
C、Can not receive or make calls since it makes a busy signal.
D、Can receive but not make any calls.
答案
C
解析
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