首页
登录
职称英语
[originaltext]W: I know your company was one of the biggest American corporatio
[originaltext]W: I know your company was one of the biggest American corporatio
游客
2023-09-07
73
管理
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, urn, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you’re saying is, in fact, very simply--basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer dervices unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
选项
A、A bridge between the company and its customers.
B、A way of supervising the company’s business.
C、A way to deal with customers’ after-sales services.
D、A way to deal with customers’ complaints and refunds.
答案
A
解析
男士说,一个成功的客服部起着连接公司和客户的作用。所以A正确。
转载请注明原文地址:https://tihaiku.com/zcyy/2994208.html
相关试题推荐
[originaltext]Tobesuccessfulinajobinterview,youshoulddemonstrate
[originaltext]M:Welcometo“MovieontheShow”,todayourguestisNancyMeyer
[originaltext]M:Welcometo“MovieontheShow”,todayourguestisNancyMeyer
[originaltext]M:Welcometo“MovieontheShow”,todayourguestisNancyMeyer
[originaltext][32]Inthepastindustrieshadmorefreedomthantheyhaven
[originaltext][32]Inthepastindustrieshadmorefreedomthantheyhaven
[originaltext][31]Theeconomiccostsofnoisetosocietyareseveral.[29
[originaltext]W:Hello,Michael.Wouldyoucometomyofficeforaminute?Iwa
[originaltext]W:Hello,Michael.Wouldyoucometomyofficeforaminute?Iwa
[originaltext]M:Areyougoingtothedemonstrationtohelpstopthespreadof
随机试题
[img]2019m10x/ct_epekz005_epelist_0313_201909[/img][br][originaltext]1.My
[img]2021m3x/ct_ve01004002m_eyyjsbcloze_0250_202103[/img]Lastweek,onB
Ican’talwaysremembertheirnames,butinmynightmaresIcanseetheirfa
[originaltext]W:Hi!WelcometoRentalPropertyManagement.MayIhelpyou?M:
为什么进行宏观调控的财政政策和货币政策一般被称为需求管理的政策
EverytimeImether,shewouldshowher
肺总容量等于:A.潮气量加肺活量 B.潮气量加功能残气量 C.功能残气
取某药物约0.2g,加水20ml溶解后,缓缓滴入温热的碱性酒石酸试液,即生成红色
在检测验收时,对照设计资料检查江、河、湖、海、水库和水塘等天然水源的水量、水质是
关于应收账款周转率,下列说法正确的是()。A:应收账款周转率说明应收账款流动的速
最新回复
(
0
)