首页
登录
职称英语
[originaltext]W: I know your company was one of the biggest American corporatio
[originaltext]W: I know your company was one of the biggest American corporatio
游客
2023-09-07
63
管理
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, urn, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you’re saying is, in fact, very simply--basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer dervices unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
选项
A、The relationship the company establishes with its customers.
B、Legal responsibilities shared by the company and its customers.
C、Responding to the customers’ complaints.
D、Seeking the customers’ feedback actively.
答案
A
解析
男士说,一个公司的成功,在声誉和高利润方面,更多地取决于公司和客户建立的关系。所以A正确。
转载请注明原文地址:https://tihaiku.com/zcyy/2994207.html
相关试题推荐
[originaltext]W:John,haveyouchosenaphysicaleducationclassyetthisseme
[originaltext]W:John,haveyouchosenaphysicaleducationclassyetthisseme
[originaltext]W:John,haveyouchosenaphysicaleducationclassyetthisseme
[originaltext]W:Thereisaseatbyawindow.AndIamsohappythatwecouldb
[originaltext]EarthHourisaglobaleventorganizedbyWorldWideFundfo
[originaltext]EarthHourisaglobaleventorganizedbyWorldWideFundfo
[originaltext]W:So,haveyoufoundajobyet?M:No,but,Ihaveafewintervi
[originaltext]W:So,haveyoufoundajobyet?M:No,but,Ihaveafewintervi
[originaltext]W:So,haveyoufoundajobyet?M:No,but,Ihaveafewintervi
[originaltext]W:Haveyoubeentothenewfitnessclubonthecomer,William?The
随机试题
[audioFiles]audio_ehbm_j32001(20082)[/audioFiles]A、Veryinteresting.B、Inthec
[originaltext]W:I’dliketoexchangethisgreentablecloththatIboughtlast
[originaltext]M:Ican’tfindthekindofjoggingshoesIwantanywhereinthe
Howtoprotectyourcomputerfrombeingattackedbyavirus:Besureto
以下行为属于医疗事故的是A.某医生回家探亲,因误诊导致一邻居死亡 B.救护车在
《女驸马》,《花木兰》分别是哪个剧种的代表作()A.豫剧,京剧 B.越剧
下列各项中,不属于《中华人民共和国证券法》规定的证券交易内容的是()。A.申请证
某人要到60千米外的农场去,开始他以5千米/时的速度步行,后来有辆速度18千米/
幼儿锁骨青枝骨折最适宜的治疗方法是A.八字绷带固定 B.三角巾悬吊 C.锁骨
绞窄性肠梗阻的临床表现哪一项是错误的A、有腹膜刺激征 B、腹痛持续严重无缓解
最新回复
(
0
)