[originaltext]W：Hello，Michael．Would you come to my office for a minute? I want

W：Hello，Michael．Would you come to my office for a minute? I want to discuss something with you．
M：Sure．I’ll be there in a minute．What is the matter?
W：(22)Many of our elderly customers have never tried to use our computerized banking services．Could you tell me why?
M：(23)Hmm．it could be that they might find it strange to use those computers or machines and they didn’t like to ask for help．(24)Maybe we should offer some programs to show them how easy and convenient it is to use such devices as ATM．
W：It’s a good idea．It will help those senior citizens to know better about the bank computers，to understand how it will save them from waiting in line during regular banking hours．
M：We could also arrange some of our staff to help those who might do their business with a computer while waiting in line．The customers would be happy to find．that they could enjoy a more efficient service．
W：(25)We could do that．How about a pamphlet or something to distribute on a Seniors’Day? A beautiful booklet will enable them to learn how to handle the machines quickly．
M：Sounds good．Actually the elderly need more assistance and instruction in such modern matters．
W：(25)Let’s Ko forward with it right now．I want our customers to know just how convenient the computers are and how much we care about their concerns．
M：Ok，I’ll make some arrangements for that soon．
What does the woman want from Michael?