[originaltext]W: Hi, Chad. What are you reading?M: Oh, (23) the annual air tra

W: Hi, Chad. What are you reading?
M: Oh, (23) the annual air travellers’ report from Business Week Magazine with Prague’s Franz Kafka International Airport.
W: What does it say?
M: Well, it says this airport ranks last in customers’ satisfaction due to long flight delays, poor service and in overall oppressive impersonal atmosphere. It reminds me of my story there.
W: I’m interested in that part.
M: You couldn’t believe I was delayed at Franz Kafka International for 31 hours. And this report says some guys are less lucky even than me. One spent three weeks waiting for the next flight.
W: Wow, that’s really unbearable! What about its service?
M: Hmm, I was supposed to be at Gate B14, but to my surprise, I found Gate B2 next to Gate B11. No Gate B14! I asked the ticket person "where can I find Gate B14" and (25)they said that the airline I was flying didn’t exist and everyone kept calling me ass. It was with the help of another passenger that (24)I finally found Gate B14 in the F terminal.
W: Why didn’t you complain to the officials?
M: I did want to. Ah, (25)they told me, "If there is a problem, fill out a complaint form, and place it in an envelope addressed to the name of the hospital in which you were born."
W: Horrible experience!
M: More frustrating is the airport’s unusual security procedure. It even includes a time-consuming personal interview.
W: How could that be?
M: (25)The security guard asked me for like 80 minutes: Are you who you say you are? Are you who you say you are? And finally, he wrote "liar" on the back of my hand and let me pass.
W: I should never go to that airport!
23. What is the man reading?
24. Where was Gate B14 according to the conversation?
25. What can we learn about the airport staff?