首页
登录
职称英语
[originaltext]W: I know your company was one of the biggest American corporatio
[originaltext]W: I know your company was one of the biggest American corporatio
游客
2023-08-28
47
管理
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, um, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you’re saying is, in fact, very simply—basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer services unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
9. According to the conversation, what does success with the customer services mean?
10. What do a company’s good reputation and high profits depend on according to the conversation?
11. What can be said to be the function of the customer services unit?
选项
A、The relationship the company establishes with its customers.
B、Legal responsibilities shared by the company and its customers.
C、Responding to the customers’ complaints.
D、Seeking the customers’ feedback actively.
答案
A
解析
男士说,一个公司在声誉和高利润方面的成功.更多地取决于公司和客户建立的关系。所以A正确。
转载请注明原文地址:https://tihaiku.com/zcyy/2963483.html
相关试题推荐
[originaltext]Peoplesinceancienttimeshaveusedaspirin-likemedicines
[originaltext]Mostpeopleknowatleastsomeoftheoldwaysofpredictingw
[originaltext]M:Hi,Grace.MindifIeatlunchwithyou’?W:No.Mr.Evans,no
[originaltext]M:Hi,Grace.MindifIeatlunchwithyou’?W:No.Mr.Evans,no
[originaltext]W:Goodmorning,DoctorShermanAlexie.Let’stalkaboutyourlif
[originaltext]W:Goodmorning,DoctorShermanAlexie.Let’stalkaboutyourlif
[originaltext]M:Susan,haveyoureadthenoticeonthebulletinboard?I’vewo
[originaltext]W:It’sgoodtoseeyouagain.Whatareyoudoingthesedays?Yo
[originaltext]M:Iwonderwhetheritwouldbepossibletochangethisdoublero
[originaltext]W:Goodmorning.I’mheretoseeMr.Addison.M:Mr.Addisonwent
随机试题
Interruption,moresurelythananythingelse,killsconversation.Thebesto
心电图诊断二度Ⅰ型房室传导阻滞的主要依据是()A.P波与QRS波群无关 B
分批零件法要分别计算零件、部件的成本和产品的成本,而分批法只计算产品的成本不单独
高层建筑中电缆竖井的门应为( )。A.普通门 B.甲级防火门 C.乙级防火
张女士,42岁,近日感到双腿关节疼痛,行走、提重物和在上楼时疼痛加剧。因多日未愈
当了几年老师后,闻老师越发感到工作缺乏新鲜感,觉得就自己的能力而言.当老师简直就
B
根据下列材料设计教学片段。 (1)《义务教育历史课程标准(2011年版)》规定
试验性将猪心移植给猴,属A.自体移植B.同种移植C.异种移植D.同系移植E.胚胎
甲公司准备建造一座大型厂房,总投资额2000万元。因为想要缩短建设周期,尽快投产
最新回复
(
0
)