[originaltext]W: Well, Charles, I must say that your shop is pretty remarkable.

W: Well, Charles, I must say that your shop is pretty remarkable. Do people send the fax messages abroad, or is it just to this country?
M: It’s surprising because when I started, I thought I’d be sending things to London and maybe Birmingham but, in fact, a high percentage of it is sent abroad, because it’s immediate and speedy.
W: And how much would it cost, for example, if I wanted to send a fax to the United States?
M: Well, a fax to the United States would cost you five pounds for a page. And when you think that in England by the Royal Mail, it would cost you twelve pounds to send a page by special delivery, it’s actually a good value.
W: Ok. What about your hours? How long do you have to spend actually in the shop?
M: Well, the shop is open from eight in the morning until six at night, six days a week, and then a sort of fairly flexible morning on a Sunday. Urn, and of those hours, I’m in it quite a lot.
W: And did you enjoy it?
M: Yes, overall I enjoy it. Running a business by yourself is hard work and you never quite like every aspect all the time. 95 % of the customers I love. Uh, 2% I really, you know, I’m not too bothered about. And 3 % I positively hate.
W: What, what’s the problem with those?
M: Urn, it’s hard to categorize really. I find people who are just to- tally rude, urn, unnecessary, and I don’t really need their business and I suppose they form the volume of the people that I don’t like but it’s a very small percentage.