首页
登录
职称英语
[originaltext]M: Who do you think will service people better?W: Should be thos
[originaltext]M: Who do you think will service people better?W: Should be thos
游客
2023-07-26
15
管理
问题
M: Who do you think will service people better?
W: Should be those people who appear friendly in a job interview.
M: Not necessarily, just as it’s false to think that talkative people make better sales representatives than quieter, more thoughtful people.
W: But being friendly is very important to being a better service person.
M: You know in an employment interview, many people can be whomever they think you want for the job. Even if you’ve hired many, many people, you can be fooled. A true service personality is not something you can directly observe or quickly detect.
W: Then, who should be the people that you will hire?
M: Not all customer service jobs are the same. Someone at a discount store may share some characteristics with a man in a special service unit of a firm that constructs nuclear power plants. But people in both jobs will likely have distinct characteristics that make them ideally suited for one or the other position.
W: Then what kind of personality will be suited to a particular job?
M: Well, first you need to understand what the job truly requires.
W: How do you do that?
M: You analyze the job. Determine the fundamental skills it takes to perform it well.
W: What are some of these skills?
M: Such skills include: analytic, creative, computational, interpersonal, project management, conflict resolution, negotiating, and time management.
W: You mean I can identify some skills?
M: Yes. If you assign yourself the task, you can probably identify many of the true skills that lie within a particular job.
W: What is the advantage of it?
M: When you match a job’s skill characteristics to a person, you vastly increase the chances for a successful hire.
选项
A、You vastly increase the chances for a successful hire.
B、You will be more familiar with the person you hire.
C、You can identify many of the true skills required for a particular job.
D、You can find talkative people make good sales representatives.
答案
A
解析
转载请注明原文地址:https://tihaiku.com/zcyy/2870765.html
相关试题推荐
Formostpeople,lifeiseasierandmore【B1】______thaneverbefore.Conven
Formostpeople,lifeiseasierandmore【B1】______thaneverbefore.Conven
[originaltext]AprilFool’sDayistraditionallyadaytoplaypracticaljok
[originaltext]AprilFool’sDayistraditionallyadaytoplaypracticaljok
[originaltext]AprilFool’sDayistraditionallyadaytoplaypracticaljok
[originaltext]Thequestforsuccessalwaysbeginswithatarget.AsYogiBe
[originaltext]Thequestforsuccessalwaysbeginswithatarget.AsYogiBe
[originaltext]Thequestforsuccessalwaysbeginswithatarget.AsYogiBe
[originaltext]W:Youlookworried,David.Anythingwrongwithyou?M:Oh,it’s
[originaltext]St.Valentine’sDayhasrootsinseveraldifferentlegendsth
随机试题
Wehaveonevacantseatforthe9:30trainbecausesomeonecancelledithalfan
[audioFiles]audio_eufm_j81_001(20082)[/audioFiles]A、Heisworkinghardallthe
一个自动化设计团队应该熟悉最新的自动装配技术。团队可通过一系列的途径得到这种知识
()是指健康医疗活动产生的数据的集合。A.物联网 B.健康云 C.云计算
除下述哪项外均是孕激素的生理作用A.使基础体温升高 B.有抑制雌激素对丘脑下部
共用题干 第三篇AlaskaIn1959Americanswelcome
社会越轨是指违反社会规范的行为,有积极性、消极性、中性三种不同类型。其中积极性社
线在中国岩画中较为常见,同样是在用线表现动物的形象,西方岩画的线描更多的是着眼于
调查某地1998年40~60岁正常男子血清总胆固醇含量。根据以往调查资料,估计血
关于组织论及组织工具的说法,正确的是( )。A.管理职能分工反映的是一种动态组
最新回复
(
0
)