[originaltext]W: Good morning. MIC House Agency.M: Good morning. I’m ringing a

W: Good morning. MIC House Agency.
M: Good morning. I’m ringing about the problems I’ve been having with my apartment.
W: Yes, of course, if I could just take a few details first. What’s your name?
M: Paul Smiley.
W: OK, and what’s your address?
M: Apartment 2, 16 Rose Lane?
W: Rose Lane…and that’s in…?
M: In Newton.
W: Oh, yes, I know the property. Could I just ask how long the lease is?
M: It’s for one year.
W: And you moved in…?
M: Last week, on 27th June.
W: And what are the problems that you’ve been having?
M: Well, nothing is really dangerous, but you know, it’s just been building up.
W: Yes?
M: Well, the first thing is the washing machine. It’s been leaking a little and it’s beginning to get worse. Because we have a small child, we really need to get that done straight away.
W: OK…that’s a washing machine for immediate repair.
M: And then there’s a niggling problem with the cooker…
W: Ah ha…
M: The door latch is broken.
W: Right.
M: It’s hard to live with all these problems. I’ll really appreciate it if you can send someone over to fix them as soon as possible.
W: Fine, I’ve got that.