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Why does the speaker say the worst way to complain is over the telephone? [origi
Why does the speaker say the worst way to complain is over the telephone? [origi
游客
2023-07-21
24
管理
问题
Why does the speaker say the worst way to complain is over the telephone?
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t.
选项
A、Your problem may not be understood correctly.
B、You don’t know if you are complaining at the right time.
C、Your complaint may not reach the person in charge.
D、You can’t tell how the person on the line is reacting.
答案
D
解析
细节题。本题询问“为什么说最不好的投诉方式是通过电话?”根据问题关键词telephone可以定位文章中的The worst way to complain is over the telephone,后面就是对这一观点的解释说明You are speaking to a voice coming from someone you cannot see.So you can’t tell how the person on the line is reacting.(你在和一个你看不见的人说话,所以你不知道这个人会如何反应。)这和答案D相符。A说问题可能会被误解;B说你不知道是否是控诉的适当时间;C说你的控诉可能不会传达给负责人;这些文中都没有提及。因此正确答案是D。
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