首页
登录
职称英语
When a consumer finds that an item she or he bought is faulty or does not li
When a consumer finds that an item she or he bought is faulty or does not li
游客
2023-07-09
5
管理
问题
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (1) _____ for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (2)_____ results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (3) _____, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, (4) _____ he or she has a just claim. Consumers should complain in (5) _____, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can (6) _____ what is wrong with the item in (7) _____. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, (8)_____ by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the (9) _____ should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can (10) _____ to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights. [br] (9)
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (1) claim for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (2) produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (3) complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, (4) assuming he or she has a just claim. Consumers should complain in (5) whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can (6) demonstrate what is wrong with the item in (7) question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, (8) rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the (9) consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can (10) threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
选项
答案
consumer
解析
转载请注明原文地址:https://tihaiku.com/zcyy/2820729.html
相关试题推荐
[audioFiles]audio_eufm_j76_001(20082)[/audioFiles]A、Beforethemanboughtanew
[originaltext]WhenMr.Frenchretired,heboughtasmallcottageatthesea
[originaltext]WhenMr.Frenchretired,heboughtasmallcottageatthesea
[originaltext]WhenMr.Frenchretired,heboughtasmallcottageatthesea
Shebought______platesA、onedozenbeautifulpalebluedinnerB、onedozenpale
Hewenttothenewshoppingmall,and____________(以八折的价钱买了一套衣服).boughtasuitat
[originaltext]China,theworld’slargestconsumerandproduceroftobacco,
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
随机试题
[originaltext]AUNagencysaystherearemajorfundinggapsineffortstoh
Whatisthepassagemainlyabout?[br][originaltext]Settlersoriginallyca
You______Johninthestreetthismorning.He’sbeendeadforages.A、mustn’tse
所示简支梁结构,其截面最大弯矩值为( )。 A.Pl/3 B.Pl/6
关于监理单位的权利与义务,( )说法是错误的。A.监理单位应按照“守法、公平、
足干性坏疽的特点有A.变干、表面皱缩 B.局部呈黑褐色 C.与周围组织分界不
某公司与美国某公司签订外贸合同,进口一台原产于日本的炼焦炉(检验检疫类别为M),
制定企业的信用政策,需要考虑的因素包括()。A.等风险投资的最低报酬率
较高层次的会计职业道德存在于人们的意识和信念之中,依靠社会舆论、道德教育、传统习
牛奶与蛋类比较,含量相对较高的营养素是A.钙 B.蛋白质 C.脂肪 D.维
最新回复
(
0
)