[originaltext]M: I have a reservation for tonight, and I just want to check in.

M: I have a reservation for tonight, and I just want to check in.
W: Sure. What’s your name?
M: Mike Adams.
W: Let me check here. Here’s your key. You’re in room 360.
M: Okay, what time is the restaurant open for breakfast?
W: It serves breakfast from 6;30 to 10;00 a.m.
M: And where’s the exercise room? I’d like to run a couple of miles before going to bed tonight.
W: It’s on the second floor, and it’s open till 10;00 tonight, but the treadmill doesn’t work.
M: What a pity! Do you have wireless Internet in the rooms?
W: We do, for $7.95 a night.
M: 1 thought something like that would be free.
W: No, sorry.
M: Forget that. And every room has a refrigerator, right?
W: We can have one put in your room for an additional $ 10 a night.
M: I thought something like that would be included in the price of the room.
W: Sorry, sir.
M: It kind of irritated me when hotels nickel-and-dime their customers like this. I mean all the other hotels provide these amenities for free.
W: Sorry, sir. It’s just the way it is at this hotel.
M: I’ve had it. I’ll just try the hotel across the street. I’m sure they’ll give me better service.
W: Okay, but you’d be canceling your reservation here, so we’ll have to charge you a cancellation fee of 50% of the cost of the room.
M: Forget it. I can’t win either way.
13. What can we learn about the hotel’s facilities?
14. Why does the man get angry?
15. What will the man most probably do?