首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2023-07-06
41
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business malpractice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer; The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why did the number of complaints decrease last year according to the man?
10. What do customers complain about most often?
11. What does the man say about complaints about travel agency?
12. How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 percent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
信息明示题。在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说About 90percent of the complaints about travel agencies are justified,即90%都是合理的,此处应该注意justified的词义,意为“合理的”,故选B。
转载请注明原文地址:https://tihaiku.com/zcyy/2812935.html
相关试题推荐
[originaltext]Manystudentstodaydisplayaworryingtendencytochooseuni
[originaltext]Manystudentstodaydisplayaworryingtendencytochooseuni
[originaltext]Manystudentstodaydisplayaworryingtendencytochooseuni
[originaltext]Thoseofuswhoeducateourchildrenathomearenotinterest
[originaltext]Thoseofuswhoeducateourchildrenathomearenotinterest
[originaltext]Itiswhatfaileddietershavelongsuspected:Fatpeoplerea
[originaltext]Itiswhatfaileddietershavelongsuspected:Fatpeoplerea
[originaltext]W:Excuseme,Professor.Ihaveaquestion.I’mworriedaboutmy
[originaltext]W:Excuseme,Professor.Ihaveaquestion.I’mworriedaboutmy
[originaltext]W:John,youlookterrific.Areyouworkingoutrecently?Yousur
随机试题
Accordingtotheconversation,whatkindofweatherisusualforMarch?[br][o
Acollegegraduatejuststartedajobandhefoundsomethingstrange.Oneof
某医疗机构接诊了一例鼠疫患者,该机构应在几小时内报告到疾病预防控制机构A.2小时
设备的贬值因素比较复杂,主要包括()。A.实体性贬值 B.非实体性贬值
男,60岁。咳嗽气喘15年余,每至冬季加重,面色淡白,咳声无力,动则气喘,痰清稀
前列腺增生症肾阳衰微证选用的方药为A.八正散 B.沉香散 C.补中益气汤
各国法律所规定的征收的法定条件有()。A:为了国家发展的需要 B:为了公共利益
并联电容器组例行巡视时应检查避雷器垂直和牢固,外绝缘无破损、裂纹及放电痕迹,运行
以下是2000年全国资金流量表的部分资料,请根据这些资料对反映该年宏观经济运行的
以下有关公安机关性质的描述正确的是( )A.公安机关是国家行政机关的重要组成部
最新回复
(
0
)