首页
登录
职称英语
[originaltext] The way to complain is to act business-like and important. If
[originaltext] The way to complain is to act business-like and important. If
游客
2023-06-30
61
管理
问题
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite ! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say " do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Demand a prompt response.
B、Provide all the details.
C、Send it by express mail.
D、Stick to the point.
答案
D
解析
转载请注明原文地址:https://tihaiku.com/zcyy/2795921.html
相关试题推荐
[originaltext]InBritainandothercountries,youngpeoplesometimestakea
[originaltext]InBritainandothercountries,youngpeoplesometimestakea
[originaltext]InBritainandothercountries,youngpeoplesometimestakea
[originaltext]Ateamofscientistsrecentlybeganaprojecttomeasurethe
[originaltext]M:Hi,Jenny,whyareyoustilleatingwhileyouareusingtheco
[originaltext]M:Hi,Jenny,whyareyoustilleatingwhileyouareusingtheco
[originaltext]M:Hi,Jenny,whyareyoustilleatingwhileyouareusingtheco
[originaltext]M:Hi,Jenny,whyareyoustilleatingwhileyouareusingtheco
[originaltext]W:Hi,Jerry,Ifinditdifficulttosolvedisputesbetweenlover
[originaltext]W:Hi,Jerry,Ifinditdifficulttosolvedisputesbetweenlover
随机试题
Thepassageisprimarilyconcernedwith______[br]Theauthorrefersto“filter-
[originaltext]KatherineGramgraduatedfromtheUniversityofChicagoin193
B
老魏是个性格耿直的老教师,但是老是针对你,面对这种情况,你会如何处理?
班主任工作总结一般分为()A.学年总结和学期总结 B.全面总结和专题总结
关于虚开增值税专用发票罪,说法正确的有A.行为人为了逃税,而虚开增值税专用发票的
根据规定,我国银行汇票的付款期限为()。 A.1个月 B.2个月 C.3个
《商业银行资本充足率管理办法》规定了市场风险资本要求涵盖的风险范围,其中不包括(
下列哪种药物属于抑菌药A.青霉素G B.头孢氨苄 C.四环素 D.庆大霉素
患者女,70岁。糖尿病20年,每日皮下注射人混合胰岛素治疗,早餐前30单位,晚餐
最新回复
(
0
)