首页
登录
职称英语
[originaltext] The way to complain is to act business-like and important. If
[originaltext] The way to complain is to act business-like and important. If
游客
2023-06-30
84
管理
问题
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite ! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say " do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Demand a prompt response.
B、Provide all the details.
C、Send it by express mail.
D、Stick to the point.
答案
D
解析
转载请注明原文地址:https://tihaiku.com/zcyy/2795921.html
相关试题推荐
[originaltext]InBritainandothercountries,youngpeoplesometimestakea
[originaltext]InBritainandothercountries,youngpeoplesometimestakea
[originaltext]InBritainandothercountries,youngpeoplesometimestakea
[originaltext]Ateamofscientistsrecentlybeganaprojecttomeasurethe
[originaltext]M:Hi,Jenny,whyareyoustilleatingwhileyouareusingtheco
[originaltext]M:Hi,Jenny,whyareyoustilleatingwhileyouareusingtheco
[originaltext]M:Hi,Jenny,whyareyoustilleatingwhileyouareusingtheco
[originaltext]M:Hi,Jenny,whyareyoustilleatingwhileyouareusingtheco
[originaltext]W:Hi,Jerry,Ifinditdifficulttosolvedisputesbetweenlover
[originaltext]W:Hi,Jerry,Ifinditdifficulttosolvedisputesbetweenlover
随机试题
Isolatedfromtheoutsideworld,thevillagerwouldoftentalkwithhis______f
WhichofthefollowingisNOTtrueoftheU.S.A?A、Awell-derelopedcountry.
Onceapictureisprovedtobeaforgery,itbecomesquite______.[2004]A、invalu
[originaltext]Televisionisnowplayingaveryimportantroleinourlives.
A.甲状腺功能减退 B.甲状腺炎(放射性) C.甲亢危象 D.白血病
竣工(预)验收应核查端子箱及检修电源箱()。交接试验报告$;$使用说明书
关于诬告陷害罪的构成要件,下列哪些选项是正确的?()A.必须有捏造犯罪事实
彩色的特性包括()。(2010-05)A:饱和度B:明度C:照度D:色调
(2019年真题)借贷记账法的规则“有借必有贷,借贷必相等”是余额试算的直接依据
机械如在220kV高压线下进行工作或通过时,其最高点与高压线之间的最小垂直距离不
最新回复
(
0
)