首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2023-06-30
47
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、Two weeks.
B、Less than two weeks.
C、Two to three weeks.
D、More than three weeks.
答案
C
解析
信息明示题。女士问要完成一项投诉调查需要多长时间。男士说About two to three weeks for a proper investigation,即需要两到三周。故选C。听前浏览选项时可知本题的问题与时间相关,所以听到How long这个问句之后的内容应特别留意。
转载请注明原文地址:https://tihaiku.com/zcyy/2794929.html
相关试题推荐
[originaltext]Mensaidtheyspent13hoursaweekonhouseholddutyincludi
[originaltext]Mensaidtheyspent13hoursaweekonhouseholddutyincludi
[originaltext]Somepeoplethoughtbabieswerenotabletolearnthingsunti
[originaltext]M:HiTracy!Whatdoyouthinkofourclassonchildren’sliterat
[originaltext]M:HiTracy!Whatdoyouthinkofourclassonchildren’sliterat
[originaltext]W:Sowheredoyouthinkweshouldgofordinnerthisanniversary
[originaltext]W:Sowheredoyouthinkweshouldgofordinnerthisanniversary
[originaltext]TheofficialOlympiccheerleadersarealotdifferentthanwh
[originaltext]Aninternationalaidgroupiscallingforanoverallcheckof
[originaltext]Aninternationalaidgroupiscallingforanoverallcheckof
随机试题
Whatisthetopicofthepassage?[br][originaltext]Carcrashesaretheto
TheEskimoisgenerallypicturedashospitable,amiableandobliging.A、admirable
Morethan360,000babiesareborneverydayontheplanet.Whichoneofthem
正常舌象的表现是()A.舌体灵活自如 B.胖瘦适中 C.质淡红 D.
女性,26岁,怀孕11周,此时病人间断低热,伴左胸疼,继而呼吸困难,就诊发现“左
关于麻醉前ASA病情分级标准错误的是A、Ⅰ级无脏器改变,估计耐受麻醉手术良好
房地产分支机构承接业务时,应当以( )的名义承接业务。A.设立该分支机构的房地
(2019年真题)当事人为了重复使用而预先拟定,并在订立合同时未与对方协商的条款
通过报检员资格考试合格的人员,取得《报检员资格证》后,()内未从事报检业务的,
下列项目中,符合工程项目定义,可以称为工程项目的是() A.发电机设计项目
最新回复
(
0
)