首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2023-06-30
33
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
信息明示题。女士问客户投诉最多的是什么,男士回答Electrical appliances,即电器,故选A。在听到most这个词时,应该特别注意,语义突出处常为考点,符合听到什么选什么的原则。
转载请注明原文地址:https://tihaiku.com/zcyy/2794927.html
相关试题推荐
[originaltext]Culturecanandshouldplayaroleinbringingpeopletogethe
[originaltext]Iamnotonlyapainter,butastudentofart.Sometimes,[20]
[originaltext]Alllanguagesareequalfromalinguisticpointofview.Iti
[originaltext]Alllanguagesareequalfromalinguisticpointofview.Iti
[originaltext]Alllanguagesareequalfromalinguisticpointofview.Iti
[originaltext]M:[9]TheRepublicanPartyinAmericaisopposingstemcellresear
[originaltext]M:[9]TheRepublicanPartyinAmericaisopposingstemcellresear
[originaltext]M:I’msorryI’mlate,Rose.W:That’sallright,Vic.Myhousei
[originaltext]W:Excuseme,wherecanIfindtheseriesHairyPotter?Ihavebe
[originaltext]W:Excuseme,wherecanIfindtheseriesHairyPotter?Ihavebe
随机试题
20世纪80年代日本提出的对外关系政策是()。A.向美国一边倒 B.多边自主外
A.多汗、夜惊、易激惹、睡眠不安、枕后有秃发区,血钙正常,血磷降低,碱性磷酸酶增
以恐惧、担心为主要特征是以下哪种应激状态常见的心理反应()。A.焦虑 B
一位患者经常胸部涨闷、呼吸困难、伴有呼气延长,有哮鸣音及干咳,发作时间短则数分钟
海上货运代理的基本业务内容包括( )。A.买卖船舶 B.海运进口 C.船舶
我们党当前和今后一个时期关于公安工作的基本思路是( )A.要以“三个代表”重要
粮储公司购入500吨小麦,价格为1300元/吨,为避免价格风险,该公司以1330
企业对下列各项资产计提的减值准备在以后期间不可转回的是()。A.合同取得成本
A.60% B.25% C.40% D.50%~60% E.70%~75
绝对红细胞增多见于A.糖尿病酮症酸中毒 B.腹泻 C.慢性肾上腺功能减退
最新回复
(
0
)