首页
登录
职称英语
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
游客
2023-06-25
40
管理
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer: the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12 Why did the number of complaints decrease last year according to the man?
13 What do customers complain about most often?
14 What does the man say about complaints about travel agency?
15 How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 per cent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说90%都是合理的,reasonable是justified的同义转换,故选B。
转载请注明原文地址:https://tihaiku.com/zcyy/2782171.html
相关试题推荐
Womenareonthevergeofoutnumberingmenintheworkforceforthefirstti
Womenareonthevergeofoutnumberingmenintheworkforceforthefirstti
Womenareonthevergeofoutnumberingmenintheworkforceforthefirstti
Likeaneedleclimbingupabathroomscale,thenumberkeepsrising.In1991
Likeaneedleclimbingupabathroomscale,thenumberkeepsrising.In1991
Likeaneedleclimbingupabathroomscale,thenumberkeepsrising.In1991
ThenumberofspeakersofEnglishinShakespeare’stimeisestimatedtohave
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
随机试题
Theadvantagesanddisadvantagesofalargepopulationhavelongbeenasubj
CharlesDickenswasafamousnineteenth-centurywriterandthesignature"C
Hilary:Howaboutgoingtothetownpoolnow,Joan?Orwecouldalwaysswimatt
施工安全检查日志记录要及时、完整、真实,文字叙述简明扼要,文本整洁。当天发生的事
对于子宫内膜异位症病因的描述哪项不恰当A.子宫内膜异位症可能来源于体腔上皮化生
妊娠28周末的胎儿体重,估计为A、600g B、800g C、1000g
肝胃不和与肝郁脾虚证的共同表现是()A.太息易怒 B.吞酸嘈杂 C
常压下,空气温度为23℃,绝热指数k=1.4,气体常数R=287J/kg·K,其
原材料采用计划成本法核算时,下列属于“材料成本差异”科目借方核算范围的有()
商业银行的现金资产最具( )。A.风险性 B.盈利性 C.流动性 D.稳
最新回复
(
0
)