首页
登录
职称英语
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
游客
2023-06-25
35
管理
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer: the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12 Why did the number of complaints decrease last year according to the man?
13 What do customers complain about most often?
14 What does the man say about complaints about travel agency?
15 How long does it take the man to complete an investigation of a complaint?
选项
A、The quality of goods and services has improved.
B、Most people are reducing their consumption.
C、Complaint channels are too limited.
D、Many people don’t bother to complain.
答案
B
解析
女士问投诉减少是否意味着产品和服务质量已经改善,男士回答说自己不这么认为。很可能是因为经济形势欠佳,大部分人买的东西少了。故选B。
转载请注明原文地址:https://tihaiku.com/zcyy/2782169.html
相关试题推荐
Womenareonthevergeofoutnumberingmenintheworkforceforthefirstti
Likeaneedleclimbingupabathroomscale,thenumberkeepsrising.In1991
Likeaneedleclimbingupabathroomscale,thenumberkeepsrising.In1991
Likeaneedleclimbingupabathroomscale,thenumberkeepsrising.In1991
ThenumberofspeakersofEnglishinShakespeare’stimeisestimatedtohave
ThenumberofspeakersofEnglishinShakespeare’stimeisestimatedtohave
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
TheNationalTrustinBritainplaysanincreasinglyimportantpartinthepr
随机试题
[originaltext]Man:Mysecretarytellsmethatyou’dliketoknowsomethinga
OnlinePriceWarsE-commercecustomers
Whenwritingaboutaneventinanewspaper,timeorderisimportantandit’s
2017年全年,全国完成民航旅客运输量5.52亿人次,比上年增长13.0%,民航
药物的特异性作用机制不包括A.改变细胞周围环境的理化性质 B.影响离子通道
股权投资基金托管人是基金重要的当事人之一,作为基金托管人的基础服务和首要职责是(
患者,男,30岁。昨日起胃脘胀痛,饮食不下,今天见呕吐频频。治疗应蓖选A.内庭
消化性溃疡最主要的症状是A.食欲减退 B.呕血、黑便 C.上腹疼痛 D.嗳
护士小王为患者输血,输血进行10分钟时,患者主诉头痛、四肢麻木、胸闷、腰背部剧痛
()属于半紧密层企业。A.集团公司 B.控股子公司 C.协作企业 D.参
最新回复
(
0
)