For this part, you are allowed 30 minutes to write a complaint letter. You shoul

游客2023-06-23  27

问题 For this part, you are allowed 30 minutes to write a complaint letter. You should write at least 120 words but no more than 180 words and base your composition on the outline given below in Chinese.
    假设你是张朋,几天前买了一部手机,这部手机存在一些问题,请写一封投诉信,内容包括:
    1.说明新买的手机存在的问题
    2.描述具体的情况
    3.表示期待问题得到解决

选项

答案     A Complaint Letter
    Dear Sir/Madam,
    I am very upset to find that the mobile phone I bought a week ago at your shop doesn’t work well.
    There are so many problems with the mobile phone that I wish to bring them to your attention. For one thing, there is something wrong with the call quality of the phone. I can hardly hear clearly what the caller is speaking even though I turn the volume to the highest level. For another, it frequently shuts down by itself. As a result, I can scarcely finish one call to my friend. Moreover, the screen often goes black and thus I have to restart it from time to time.
    To solve the above problems, I hope you can exchange it for another one or give me a refund. Your effort to provide good services will be highly appreciated. I look forward to your earliest reply.
    Yours sincerely, Zhang Peng

解析     本文要求写一封投诉信,投诉手机存在质量问题。文章第一段简要说明新买的手机存在质量问题。
    第二段具体说明手机存在的三个问题:一是通话质量差,二是频繁自动关机,三是时常黑屏。
    第三段提出希望问题得到解决的方式,并表示了对对方将要付出行动的感谢。
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