首页
登录
从业资格
资料:Early Experiences If you've communic
资料:Early Experiences If you've communic
考试题库
2022-08-02
61
问题
资料:Early ExperiencesIf you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of?Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location.MaturityOver time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers.Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness.If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value. Which of the following is true?A.You should separate new and mature customers in testing your products.B.Approximate customers are equally valuable as real users.C.Salespeople have a lot of customer contact, so they have the same motivations as customersD.Usability test aims to please the customers
选项
A.You should separate new and mature customers in testing your products.
B.Approximate customers are equally valuable as real users.
C.Salespeople have a lot of customer contact, so they have the same motivations as customers
D.Usability test aims to please the customers
答案
D
解析
本题的问题是“以下哪一项是正确?” A选项“在测试产品时,应该将新老客户分开。”;根据主题句1,应该在不影响新客户体验的前提下满足老客户的需求,因此不是将新老客户分开对待。B选项“近似客户和真实的使用者有同样的价值”;C选项“销售人员有许多的客户联系,因此他们和客户有同样的动机。”;根据主题句2 ,销售人员和客户没有相同的动机,使用销售人员代替客户是有风险的,可以推断出近似客户和真实的使用者没有同样的价值。D选项“可用性测试的目的是让客户满意”。A、B、C三个选项都被排除了,D选项符合文意,故选D。
转载请注明原文地址:https://tihaiku.com/congyezige/807323.html
本试题收录于:
银行招聘综合知识题库银行招聘考试分类
银行招聘综合知识
银行招聘考试
相关试题推荐
获得证券登记结算公司授权的开户代理机构可以直接办理证券账户注册资料变更手续。(
证券公司应当建立健全档案管理制度,妥善保管定向资产管理业务的合同、客户资料、交易
证券经纪商可以为投资者提供信息服务,这些服务包括()。A:上市公司的详细资料
按照我国现行制度规定,法人开立证券账户不需要提交的资料是()。A:法定代表人授
证券公司应当建立健全档案管理制度,妥善保管定向资产管理业务的合同、客户资料、交易
获得证券登记结算公司的开户代理机构可以直接办理证券账户注册资料变更手续。()正确
境外法人自请挂失补办新号码上海证券账户卡,需要提供的资料有()。A:原证券账户冻
客户申请注销证券账户,经办人应查验申请人所提供资料的()。A:真实性、及时性、有
客户办理账户挂失或补办手续,()应在该客户的“客户账户类资料更改登记表”上写明变
自然人申请变更证券账户注册资料的,需要提供()。A:客户本人证券账户卡及复印件
随机试题
WhatIsIt?AttheCenterforSickle-CellAnemiain
Thekeytoagoodinterviewisthoroughpreparation.Ifyouhavepreparedyo
连接螺栓、螺母、垫圈、横梁垫片等所用基底金属材质为碳素结构钢,其抗拉强度不小于4
在植物细胞周期中,与染色体的运动和细胞板的形成有关的细胞器是()。A.叶绿体和线
A.猪苓B.石韦C.萆薢D.金钱草E.灯心草治疗血淋,首选的中药是
课堂情境结构包括班级规模的控制、课堂常规的建立和( )。 A.教室的布置
求助者一般资料:王某,女,33岁,外企人力资源部经理,研究生,未婚。 求助者主
某工程,建设单位与施工单位签订了施工合同,合同工期为220天。经总监理工程师批准
无损耗传输终端接一匹配负载,则传输线上任意处的电压在相位上超前电流多少度( )
某机电安装工程公司承接一汽车厂重型压力机车间机电设备安装工程,工程内容包括设备建
最新回复
(
0
)