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  3. The best description of an operational l

The best description of an operational l

练习题库2022-08-02  32
问题 The best description of an operational level Agreement（OLA）is（   ）。A.an agreement between the serivice provider and another part of the same DrganizationB.an agreement between the serivice provider and an exterral organizationC.a docament that describes how services will be operated on a day -to -day basis to customerD.a docament that business services to operational staff
选项 A.an agreement between the serivice provider and another part of the same Drganization
B.an agreement between the serivice provider and an exterral organization
C.a docament that describes how services will be operated on a day -to -day basis to customer
D.a docament that business services to operational staff
答案 C
解析 运营级别协议（ Operational Level Agreement, OLA ）是与某个内部IT部门就某项IT服务所签订的后台协议，OLA在IT内部定义了所有参与方的责任，并将这些参与方联合在一起提供某项特别服务。各方就所提供服务的质量和数量等级达成一致。
翻译：对运营级别协议(OLA)的最佳描述是（）
A、服务提供商与同一组织的另一部分之间的协议
B.、服务提供商与外部组织之间的协议
C.、一份向客户描述如何日常运营服务的文件
D.、为运营人员提供业务服务的文件
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本试题收录于： 高级系统规划与管理师题库软件水平考试初中高级分类

高级系统规划与管理师

软件水平考试初中高级

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