首页
登录
职称英语
Dear Customer Service Representative,Hello. I purchased a Microtech Microwave O
Dear Customer Service Representative,Hello. I purchased a Microtech Microwave O
游客
2025-06-18
26
管理
问题
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’ s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’ m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’ s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’ m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’ t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven? I would appreciate it.
Yours truly,
Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience. I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered? Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager [br] What is the purpose of the first letter?
选项
A、To claim compensation for injury
B、To get some documents reissued
C、To request a new appliance
D、To acknowledge receipt of an order
答案
C
解析
(第一篇文章)信的末尾Nora Peletz询问:“是不是能给我换一台微波炉?(Would it be possible for you to replace the microwave oven?)”所以她写这封信的意图是(C)To request a new appliance(要求换家电产品)。
转载请注明原文地址:http://tihaiku.com/zcyy/4123710.html
相关试题推荐
DearCustomer,Congratulations!Youhavejustpurchasedoneoftheworld’sm
Since1990,ourcustomers______withourservice.A、aresatisfiedB、havesatisfie
Ourfuturewillbe______onwhatserviceswecanprovide.A、basicB、basedC、basin
ACCOUNTNUMBER:3752-ADATE:5/8/2009BUYER’SNAME:BRAD,FISHERDATEPURCHASED:
Everyperiod,we______somenewproductstomeettheneedofcustomers.A、supplyi
Manyacompany______everyefforttokeepincontactwithitscustomers.A、aremak
ExcelonTravelServices,Inc.
Becauseof______extremelyfocusedcustomerbases,smallbusinessownerscanofte
______therehadnotbeenslightdelaysinthebusservicetotheairport,Ms.Su
Byregisteringforouronlinepaymentplan,customersareauthorizingthebankt
随机试题
Theyarrivedhomeverywet,astheyhadwalkedalltheway______therain.A、inB
______markstheturningpointofAmericanCivilWar.A、TheHomesteadActB、Battl
男,58岁,进餐后突发性上腹刀割样剧痛2h。全腹压痛,板状腹,肝浊音界及肠鸣音消
1/2,1/2,1,3/2,(),4。A.2 B.1/2 C.5/2
在旅游景区生命周期的巩固阶段,应采取的中心战略是( )。A.重新定位市场 B
下列不属于限制竞争行为的是( )。A.某县文化局限定所有的中小学必须购买某一经
定期存款在存期内,若遇到利率调整,则该存款利息()。A.按照到期日挂牌公告的利
攻补兼施治则适用于A.真虚假实证 B.真实假虚证 C.正虚邪实证 D.虚证
在价值工程研究对象彼此相差较大且时间紧迫的情况下,确定价值工程研究对象可选用的方
建设工程生产安全事故应急预案的管理包括应急预案的()。A.评审、公布、备案、实
最新回复
(
0
)