首页
登录
职称英语
From: Wendy ThackerayTo: Customer Service Department, One Star TelecomSubject:
From: Wendy ThackerayTo: Customer Service Department, One Star TelecomSubject:
游客
2025-06-17
26
管理
问题
From: Wendy Thackeray
To: Customer Service Department, One Star Telecom
Subject: My May phone statement
Customer Service:
I signed up for a cell phone plan with One Star this past March. According to the contract I signed, I was to be charged a base fee of $59 per month for unlimited Internet use and up to 600 minutes of call time. Anything over 600 minutes would be billed at a rate of 20 cents per minute. I chose this plan because I knew I would never surpass the regular minutes. However, in my May phone statement, it clearly shows that I only logged 479 minutes of call time during the month. Yet, the total in the "amount owed" column, before taxes, is listed as $69. Can you explain this discrepancy?
I have heard horror stories from friends who receive service from other phone companies about sudden and unannounced rate hikes. I chose One Star specifically because I was led to believe this would never happen. I hope I wasn’t mistaken in that assumption.
- Wendy Thackeray
From: John Ming, Customer Service Representative
To: Wendy Thackeray
Subject: Re: My May phone statement
Dear Ms. Thackeray,
Let me begin by thanking you for bringing this issue to our attention. As you may have guessed, there was an error in the processing of your bill for the month of May. One Star is deeply sorry for the inconvenience, and I assure you that the overcharged amount will be credited to your account as of the June billing cycle. You are correct in believing that One Star will never increase your monthly rate without your knowledge—this was simply the result of a computer glitch.
Please allow us to make this up to you and restore your faith in our company. To demonstrate our sincerity, we will immediately raise your monthly call time limit to 700 minutes and throw in unlimited texting. All other details of your plan will remain the same, including the low monthly cost of $59. Also, I recommend that you visit our website and click on the "Customer Survey" button at the top right corner. This will give you a means to provide more details about your experience and help us better serve you and our other customers in the future.
Thank you for your understanding and for choosing One Star Telecom.
John Ming, Customer Service Representative [br] What is the purpose of the first email?
选项
A、To complain about a defective phone
B、To request a review of information
C、To ask for an account to be modified
D、To terminate a phone contract
答案
B
解析
转载请注明原文地址:http://tihaiku.com/zcyy/4122182.html
相关试题推荐
From:WendyThackerayTo:CustomerServiceDepartment,OneStarTelecomSubject:
From:WendyThackerayTo:CustomerServiceDepartment,OneStarTelecomSubject:
From:WendyThackerayTo:CustomerServiceDepartment,OneStarTelecomSubject:
From:WendyThackerayTo:CustomerServiceDepartment,OneStarTelecomSubject:
From:WendyThackerayTo:CustomerServiceDepartment,OneStarTelecomSubject:
Aftertwentyyearsofexcellentservice,butanunfortunatedeclineinrevenues
______informationaboutthedepartment’sexpendituresisavailableinthemonth
WestPassageTrainscustomersare______tochecktheschedulefrequentlybecaus
Peoplewhoworkinemergencyservicesmustbeready______atamoment’snotice.
From:JaneRobertTo:WinstonLaveaSubject:CateringserviceHiWinston,Iu
随机试题
[originaltext]HowmuchmoneywillitcosttorestoretheRoyalBank?(A)5kilo
Whenapplyingforajob,youhaveto______aresume.A、getoffB、takeawayC、put
Withthedevelopmentofartificialintelligence,robotswilldosomementalWork
Thecomputeris______tobeoneofthegreatestinventionsofthetwentiethcentu
教学应适应学生“最近发展区”的观点是()提出的。 A、皮亚杰B、布鲁纳C、
供保证担保方式的个人住房贷款适用于期限不超过()年的贷款,贷款额度不得超过所购住
根据《行政处罚法》,下列对行政拘留的描述,正确的有()。A.既属于行政处罚中的
施工组织总设计的编制时间是()。A:在投标前由企业有关职能部门编制 B:在初步
下列哪项不是门脉高压的临床表现A.腹腔积液 B.食管静脉曲张 C.脾肿大
编制可行性研究报告属于建设工程项目()阶段的主要任务。 A.决策
最新回复
(
0
)