Robbie’s Flowers442 Hyde LaneAnderton, Michigan 48169 Order No.: 11

游客2025-06-17 7

问题 Robbie’s Flowers
442 Hyde Lane
Anderton, Michigan 48169
Order No.:       111902
Date of order:    November 14
Customer:       Helen Botham
Delivery address: 11-16 Carter Plaza
            Carter Road
            Anderton, Michigan
Contact No.:    231-708-7807
Order Details:    10 dozen red roses    $220
            10 dozen white lilies $380
            8 dozen tulips       $210
            20 dozen daisies       $210
            Arrangement fee       $460
            Delivery fee       $65
            Value-added tax       $152.50
                              $1677.50
Please note that, unless a specific request is made, all deliveries occur the day after the initial order is made. If you require a rush service, and you have not already indicated this preference while placing your order online or over the phone, please contact Robbie’s Flowers immediately at 231-809-8772. For all other inquiries, email robbies@velomail.com.
From: helen.botham@sunnyevents.com
To: robbies@velomail.com
Subject: Invoice
Hello,
I placed an online order through the Robbie’s Flowers website early this morning. I received the delivery just a few moments ago. I am always impressed at your speedy service. I know I can rely on Robbie’s Flowers for last-minute jobs, which is great.
However, there was a problem with this particular delivery. You have charged me for an arrangement fee, but all of the flowers came unarranged. This could potentially have been a big problem for me, as I am currently preparing for a big corporate function this evening. Luckily, though, I have a large team of workers here who are able to take care of this task.
I hope that I will be compensated for the cost of arranging the flowers. I also expect that you will investigate this situation to find out why the error occurred. Unless you can reassure me of the quality of your service, I will hesitate to use your services in the future.
Regards,
Helen Botham [br] The word"function" in paragraph 2, line 3 of the email is closest in meaning to

选项 A、purpose
B、gathering
C、operation
D、occupation

答案 B

解析

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Robbie’s Flowers442 Hyde LaneAnderton, Michigan 48169 Order No.: 11

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