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Quartz Plumbing Service Client Number: #3675 Client Contact: Jessica Rho
Quartz Plumbing Service Client Number: #3675 Client Contact: Jessica Rho
游客
2025-06-17
27
管理
问题
Quartz Plumbing Service
Client Number: #3675
Client Contact: Jessica Rhodes
Payment Due: 08/28
Billing Code: 403980
Thank you for using Quartz Plumbing Services. Feel free to contact us at
billing@quartz. com
for any questions or complaints.
* After-hours service: Any service provided outside normal business hours (9:00 am to 5:00 pm, Monday to Friday, excluding public holidays) accrues an additional $200 call-out charge.
From: Jessica Rhodes
To: billing@quartz.com
Subject: My Account
Date: 08/17
Hello,
Firstly, I’d like to thank the staff of Quartz Plumbing Service for their excellent and professional attitude. My bathroom pipe sprung a leak in the middle of the night. I called your company right away, and the workers were at my house fixing the problem within just a few minutes. Their efforts ensured that there was only a small amount of damage to the bathroom ceiling and the wooden panels on the wall. I truly value the service you provide.
However, I recently received the invoice for the plumbing services I requested last month. Most of the bill seems to be in order, but I am a little surprised about one aspect. I did not realize that the prices quoted to me over the phone did not include tax. I’m still willing to pay the full amount, but I think in the future you should tell customers the total extent of the cost before agreeing to provide your services. I hope you will consider changing your policy in this regard.
Sincerely,
Jessica Rhodes [br] What was Ms. Rhodes impressed by?
选项
A、The discount prices
B、The friendly attitude
C、The efficient service
D、The fair policy
答案
C
解析
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