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Product Invoice1 set of bed sheets......... $29.992 curtains.................
Product Invoice1 set of bed sheets......... $29.992 curtains.................
游客
2025-06-15
25
管理
问题
Product Invoice
1 set of bed sheets......... $29.99
2 curtains................... $100.00
1 small rug.................. $42.99
1 pair of sleepers.......... $21.99
3 pillows..................... $35.00
5 towels..................... $20.00
UrbanOnline Co.
505 North Michigan Avenue,
Chicago IL 60611
To whom it may concern:
My name is Janet Perez, and I ordered some products from your online shop. I received the products and invoice, but there are some mistakes with my order.
The invoice states that I ordered two curtains, but in fact, I only ordered and received one. I would like to make sure that I am refunded the extra money I paid for the extra curtain.
It is also written on the invoice that I ordered a small rug. I never ordered the rug, but I received it anyway. Please give me instructions on how I can return it to you. I would like my money back for this item, too.
Also, even though the price of one set of bed sheets is listed as $19.99 on your web site, I was charged $29.99. This is not a small jump in price. Could you tell me the reason for it? I would like to be paid back the difference.
I am sending along a copy of my invoice. Please look at it and correct the errors as soon as possible. I will follow up this letter with a call to your headquarters.
Regards,
Janet Perez [br] What would Ms. Janet Perez like the company to do about the curtains?
选项
A、Take both curtains back
B、Send the other curtain she ordered
C、Charge her for both of them
D、Refund her money for one of them
答案
D
解析
(第二篇文章)文中涉及curtains的句子“I would like to make sure that I am refunded the extra money I paid for the extra curtain(希望能够把额外多收的一幅窗帘的钱退还给我)”,因此写信者的目的是要求这家公司返还误收的一幅窗帘的钱。正确答案是选项(D)。
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