2. 职称英语
  3. To: Christopher Reed From: Lauren Butler Re: PrinterDear Mr. Reed,I am retur

To: Christopher Reed From: Lauren Butler Re: PrinterDear Mr. Reed,I am retur

游客2025-06-14  37
问题 To: Christopher Reed
From: Lauren Butler
Re: Printer
Dear Mr. Reed,
I am returning my printer to your company’s customer service department because it is not functioning again. I had sent the printer there to get it serviced a month ago and received it a few days later. I changed the printer drum at that time and it was fine for a week after repairs. But again the paper is jammed too often and I can see some lines on the printed page.
The receipt states that it gives a six-month free service guarantee. So I assume that your company will service it without additional charge. If this is not the case, please call me at 365-8975.
Otherwise, I expect that you will return the printer by June 15th. I am including the receipt from the customer service department. I truly appreciate your cooperation in this matter.
Sincerely,
Lauren Butler [br] Why should Mr. Reed telephone Lauren Butler?
选项 A、To confirm an order
B、To discuss extra cost for product repairs
C、To request payment
D、To apologize for poor service
答案 B
解析 第二段里提到如果不是免费服务需要支付附加费，并且要求电话通知。
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