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  3. Customer Service Question FormRe: MP3 Player Digital NightFrom: Vanessa Robert

Customer Service Question FormRe: MP3 Player Digital NightFrom: Vanessa Robert

游客2025-06-13  19
问题 Customer Service Question Form
Re: MP3 Player Digital Night
From: Vanessa Robertson
E-mail:
Question:(maximum 300 words)
Hello. I have the Digital Night MP3 Player, and my entire music library was wiped out three times! I do not know how this happened. I didn’t drop it, and I don’t use it very often. The problem started after I updated the firmware through your Web site. I even tried to update the firmware again, but the problem is still there. I’ve had the player for two years, and I haven’t had any problems until now. Thank you for your help.
Please wait 1-3 business days for a reply. If you still have a question after receiving a response or are not satisfied with the service, please call us toll free at 1-888-375-2384. [br] When did the problem probably happen?
选项 A、After songs were added
B、After the player was dropped
C、After the player was purchased
D、After the programming was updated
答案 D
解析 ：文章的中间部分提到了出现问题的时间。上文提到“在通过你们网站对固件版本进行升级之后就出现了问题”。(The problemstarted after I updated the firmware throughyour Web site．)所以正确答案是(D)。信中还提到没有摔过(I didn’t drop it)，所以(B)是为了造成混乱而出的选项。
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