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  3. Total Solutions, Inc. Five Corporate Plaza Danbury, NY 10010July 11thMs. Kim

Total Solutions, Inc. Five Corporate Plaza Danbury, NY 10010July 11thMs. Kim

游客2025-06-13  16
问题 Total Solutions, Inc.
Five Corporate Plaza
Danbury, NY 10010
July 11th
Ms. Kim Ledyard
108 Hoffman Court
Unionville, NY 10005
Dear Ms. Ledyard,
We apologize for the difficulties you have had opening Foxfire files when using the PRX server you purchased on July 5th. When the server was shipped on July 8th, we mistakenly mailed you our older model that does not recognize longer Foxfire file names. To remedy this situation, we are sending you, free of charge, our new version of the PRX server with a Foxfire-file recognition upgrade. Your new server will go out via express delivery tomorrow morning(July 12th), so you will receive it that afternoon.
You need not send us back your old server, as we actually no longer market this model. We would, however, appreciate it if you could fill out a brief customer problem description form that will be included with your new server. Your responses will help us improve our overall customer satisfaction ratings.
Please call me at(019)1001-5568 if you have any further questions. Thank you.
Sincerely,

Bud Harding,
Customer Service Manager [br] What is the purpose of this letter?
选项 A、To solve a problem
B、To promote a new product
C、To measure customer satisfaction
D、To give details about a special sale
答案 A
解析 信件从一开始就在为所犯的错误表示歉意。第三句说为了补救这种状况(toremedy this situation)要免费提供最新型产品，从这句话可以看出写信者是想要解决问题的。(B)、(C)、(D)中提到的行为与写信者的行为相去甚远。所以正确答案是(A)。
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