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Xyther Software Unlimited Please use

游客2025-06-11  24
问题                         Xyther Software Unlimited
                    Please use the form below to contact us.
Name Caleb Guillory
E-mail cguillory@bwmail.com
Phone 555-6074
Subject Software Problem
Message I purchased a software program at your shop on September 3, but I’ve been having some problems using it. I was able to install it successfully on my desktop computer. However, every time I use the program for more than five minutes, the operating system automatically shuts down and then restarts. The same thing happened when I tried using the application a second time, and it has continued to happen since. I cannot seem to figure out what the problem is. I would be extremely grateful if you could help me with this issue before the 90-day warranty ends. Thank you, and I hope to hear from you soon.
To: cguillory@bwmail.com
From:custserv@xythersoftware.com
Date: September 28
Subject: Inquiry Form No. 95204-Received September 27, 4:58 P.M.
Dear Mr. Guillory,
Thank you for your e-mail. We are so sorry for the troubles you have experienced in using our software. In the past three months, we have received inquiries from other customers who also had difficulties with their purchases, so we decided to conduct a series of tests. The results suggest that defective source codes caused the various programs to malfunction: Web Browser is unable to load pages completely: error messages appear upon the start-up of Database Organizer: certain files cannot be opened using Document Manager: and Image Editor shuts down computer systems after operating for about five minutes.
Rest assured, we have fixed the errors and would be more than happy to replace your software. Please do not forget to submit your official receipt when you return the item to our shop. And to make up for the trouble this incident has caused, we have attached a printable coupon that you can use on your next purchase.
Sincerely,
Customer Service Team
Xyther Software Unlimited [br] Why was the e-mail written?
选项 A、To offer a solution to Mr. Guillory
B、To request a warranty extension
C、To conduct a customer survey
D、To explain a reimbursement policy
答案 A
解析 本题是针对电子邮件的写作目的进行提问的主旨题，因此应定位至第二封电子邮件的原文。原文提到“We are so sorry for the troubles you have experienced in using our software．”，即首先对顾客在使用软件时遇到的问题表达了歉意，后文中又提到“we have fixed the errors and would be more than happy to replace your software.”，即已经对软件的错误进行了修改并很乐意为盖尔利先生更换软件，因此(A)To offer a solution to Mr. Guillory为正确答案。
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