2. 职称英语
  3. Venus Motors123 Main Street, Kent, OH 44240(330) 575-3431www. venusmotors. co

Venus Motors123 Main Street, Kent, OH 44240(330) 575-3431www. venusmotors. co

游客2025-06-11  23
问题 Venus Motors
123 Main Street, Kent, OH 44240
(330) 575-3431
www. venusmotors. com
November 23
Ms. Jane Smith
848 Pine Street #403
San Francisco, California 94102
Dear Ms. Jane Smith,
The Venus Motor Corporation has decided that a defect, which relates to motor vehicle safety, exists in certain 2013 - 2015 Venus Turbulence X-3 models.
Arrangements have been made for you to have your automatic shoulder belt and front door latch switch inspected and replaced if necessary. Please schedule an appointment with your Venus Motors dealer to have this recall performed free of charge. The work may take as long as 3 hours to complete.
If you have already paid for the repair or replacement of your shoulder belt or front door latch switch due to the improper operation of the automatic seat retractor, Venus Motors will reimburse you for reasonable expenses based on Venus Motors’ repair standards. Please complete the enclosed reimbursement application form (front, back), mail it in the pre-addressed envelope, and allow 6 to 8 weeks for processing.
Should you have any questions regarding this recall campaign, please contact our customer assistance toll-free number at (800) 222-5500. If your dealer or distributor does not remedy this defect without charge and/or within a reasonable amount of time, you may notify the Administrator, National Highway Traffic Safety Administration, Washington, D. C. 20590 or call its toll-free auto safety hotline at (888) 327-4236.
Our goal at Venus Motors is to build and maintain only the highest-quality products. Please accept our apology for any inconvenience this recall campaign may cause to you.
Sincerely yours,
Olive Howard
Chief Executive Officer
Venus Motors [br] How can a customer who has already replaced the defective part be refunded?
选项 A、By returning the replaced parts
B、By mailing a receipt
C、By sending in the attached document
D、By visiting one of the authorized auto service centers
答案 C
解析 问已交换缺陷部件的顾客可获取退款的方式。要了解信件中出现已交换部件的客户以及相应的有关退款的内容。第三段“If you have already paid for the repair or replacement of your shoulder belt or front door latch switch．”提到了有关已交换部件的客户的内容。接着说，“Venus Motors will reimburse you for reasonable expenses based on Venus Motors’repair standards．”以Venus Motors修理费为基准给予适当的补偿。另外在“Please complete the enclosed reimbursement application from(front，back)，mail it in the pre-addressed envelope，and allow 6 to 8 weeks for processing．”说写好附上的文件发送后将会在6到8周内退款，因此正确答案是(C)。
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