Who is leaving the message? [originaltext] Hello, this is Michael Kruger from

Hello, this is Michael Kruger from Kruger’s Family Delicatessen. We’ve just received a delivery from your company,(89)but on inspection we have found that an entire pallet of tinned anchovies has been damaged.(90)It looks like they fell at some time during transportation. Some of the tins have broken and are leaking oil. Many others are dented. We can’t possibly accept them at the agreed price. We’ve already spent two hours cleaning up dripping oil. Either we can return them to you and you can deduct the costs from your next invoice, or we’ll accept them at a substantial discount. Why don’t you send a sales representative?(91)We need to sort this out as soon as possible. Thanks.