2. 职称英语
  3. Who most likely is the woman? [br] [originaltext]M: Customer service, this is R

Who most likely is the woman? [br] [originaltext]M: Customer service, this is R

游客2025-06-04  16
问题 Who most likely is the woman? [br]  
M: Customer service, this is Rick speaking. What can I do for you today?
W: Hi, Rick. This is Becky Matthews. I bought a television at your shop last week. Today, my credit card statement came, and I saw that I had been charged twice for the same purchase. | would like to have the extra charge removed from my bill.
M: I apologize for the error. We’ve been having some trouble with our computer system. You’re actually the third person to call with the same issue. We’ll be happy to refund your money. If you give me your receipt number, we can get the process started right away.
选项 A、Refund the woman’s money
B、Fix the woman’s television
C、Send the woman’s billing statement
D、Process the woman’s application
答案 A
解析 题目是在询问男士主动提出要做的事情，因此应仔细听男士的话中涉及为女士提供帮助的内容。男士对女士说“We’ll be happy to refund your money．”，即表示将很乐意进行退款。因此正确答案是(A)Refund the woman’s money。
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