•You will hear five different business telephone calls.•For each extract there

Conversation 1
F: Hello, this is First Direct, how can I help you?
M:  This is Ahmed Aziz speaking.  Er,  I’m interested in opening an account with you, but I have a couple of questions.
F: What exactly would you like to know, Mr. Asiz?
M: First of all, if I bank with you, how do I pay money into my account?
F: Well, as you probably know, First Direct is a part of the Midland Bank. That means you can pay into your First Direct account at any of their branches.
M: I see. Er, do they charge me for that?
F: No, that’s free.
M: OK. Right. The other thing I wanted to know was: do you pay interest on current accounts?
F: Yea, we do. As long as your account is in credit. The interest is then calculated daily, and we add it to your account at the end of each month.
M: Uh huh.
F: Is there anything else you’d like to know, Mr. Aziz?
M: No, I think that’s all for the time being. Thank you.
F: Thank you for calling, Mr. Aziz. Goodbye.
Conversation 2
F: Hello.
M: Is that Caroline?
F: Yes, speaking.
F: Hello, this is Frederic calling.
F: Oh, good morning, Frederic. How are you?
F: Fine. And you?
F: Not too bad, thank you.
M: Good. We need another 30 by 10 by 2 hags to go down to Lievin tonight.
F: Right. 30 by 10 by 2. OK. I’m not actually in the office yet. I shall be there within about half an hour.  Could I call you then after I’ve checked with the factory?
M: Sure.
F: OK, then. Fine. I’ll call you hack.
M: Thanks.
F: All right. Bye for now.
Conversation 3
M: Prince Sports Group Customer Services; this is Dawn.
F: Hi, Dawn. I’m interested in the prices of some sports equipment.
M: Would you like us to send you a catalogue?
F: Yes, thanks, that would be great.
M: May I have your name and address?
F: My name’s Jerome Allgood.
M: And your address?
F: 226 Dryden Avenue.
M: And what city?
F: Trenton.
M: And the zip?
F: 08638.
M: OK, would you be interested in an Ektelon catalogue or Prince? Tennis or racket ball?
F: I’d like the Prince tennis one, please.
M: OK, great. My name is Dawn. I’m in the Customer Service Department.  I’ll get that catalogue out to you right away. If you have any questions, please call back and I’ll be glad to talk to you about our products.
F: Great.
M: Thanks.
F: Thank you. Bye.
M: Bye.
Conversation 4
M: Phoenix Ms. Good morning.
F: This is Jennifer Austin from Leroy Motors. Could I speak to Leo Dayton, please?
M: I’m afraid he’s not in at the moment. Can I give him a message?
F: Well, I’m ringing about a reprint of one of our brochures. I asked him to do it six weeks ago and we’re still waiting for them. If I remember rightly, I did say it was rather urgent.
M: I’ll get him to call you back as soon as he comes in, Ms. Austin.
F: Thank you very much.
Conversation 5
F: This is Jennifer Austin speaking.
M: Leo Dayton from Phoenix Ms. I understand there’s been a problem with an order.
F: That’s right. I asked you to do a reprint of our A90 brochure some time ago and we still don’t have it.
M: Yes. I’ve just been trying to find out what happened. It seems some urgent work came in and your order got overlooked.  I’m really sorry.
F:  I see.  Well,  the problem is we have an exhibition coming up at the beginning of next month and we’ll want to have them for then. How soon can you get them done?
M: Would the end of the week be OK?
F: That’d be great.
M: Right, then. I’ll see that you get them by Friday. And I’m really sorry about this.
F: Don’t worry.