2. 职称英语
  3. Dear Sir, I am writing 【C1】______ a strong complaint about the 【C2】______

Dear Sir, I am writing 【C1】______ a strong complaint about the 【C2】______

游客2025-05-31  17
问题 Dear Sir,
    I am writing 【C1】______  a strong complaint about the 【C2】______  treatment my guests, my colleague and I received when we visited your restaurant last Friday evening. On hooking a table for four by telephone on Tuesday we were 【C3】______  that there would be room for us despite the fact that you had only been 【C4】______  for a few weeks and were already booked.
We appreciate that there must be great 【C5】______  for restaurant meals at this time of the year in such a popular and 【C6】______  area but we were not expecting such an ill-mannered reception on the part of your head waiter.
      Our Chinese friends are currently touring the "Shakespeare country" and were looking forward to a traditional English dinner in such a charming setting. But our hopes 【C7】______  an enjoyable evening out were instantly spoilt when your head waiter informed us that he had received no booking in our name and, so, no table was 【C8】______  for our party. My colleague and I protested at this and asked to speak to the manager, who, we were told, was unavailable. Your staff then offered us a table which we all had to share with another couple and no effort was made to 【C9】______  the unpleasantness we had experienced. We also had to wait some 【C10】______  time before the menu was brought to us.
      I trust you will give this complaint your prompt attention as the whole embarrassing incident was a great. disappointment to our guests and sets a bad example of our English hospitality.
                                                                     Yours sincerely,
                                                                    Paul J. Weller  [br] 【C3】______
选项 A、sure
B、insured
C、reassured
D、assured
答案 D
解析
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