2. 职称英语
  3. •Read the text below about customer care． •In most of the lines(41-52)the

•Read the text below about customer care． •In most of the lines(41-52)the

游客2025-05-29  3
问题    •Read the text below about customer care．
   •In most of the lines(41-52)there is one extra word．It is either grammatically incorrect or does not fit in with the sense of the text．Some Iines，however,are correct．
   •If a line is correct．write CORRECT on your Answer Sheet．
   •If there is an extra word in the line．write the extra word in CAPITAL LETTERS on your Answer Sheet．
   41．as well．While our Customer Helpline(charged at local rates)is the
   42．first point of contact with when you want to make an enquiry and
   43．we receive a huge number of calls from customers-on
   44．average，there are 50，000 calls a one week．Avai lable 24 hours
   45．a day，seven days a week，365 days a year，our Helpline on advisors
   46．aims at to answer 95 per cent of all calls within 15 seconds．There
   47．are more than 200 advisors，working in around the clock to
   48．provide for this service．backed by a further 80 support staff
   49．who do handle any necessary paperwork．Although our target
   50．is to reply to letters within 10 working days，NatElectric regularly
   51．responds within three to four days，and we are especially proud of the
   52．very high standards achieved of our customer relations team． [br]
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