首页
登录
职称英语
•Read the article below about successful e-mail negotiation.•Choose the best se
•Read the article below about successful e-mail negotiation.•Choose the best se
游客
2025-05-28
15
管理
问题
•Read the article below about successful e-mail negotiation.
•Choose the best sentence from the opposite page to fill each of the gaps.
•For each gap 9-14, mark one letter (A-H) on your Answer Sheet.
•Do not use any letter more than once.
Successful E-mail Negotiation
Given that you are involved in a negotiation that must proceed via information technology, how can you best achieve your goals? The following prescriptions are important. Most people overestimate the ability of other people to make sense out of what they mean. People have a hard enough time deciphering our messages in face-to-face interactions; accuracy decreases dramatically in e-mail exchanges. Many people assume that longer means clearer. It does not. People have a slant attention span and often dislike long e-mail messages, or perhaps even stop reading them if they began to fall off of the screen. Must people are capable of only retaining seven, plus-or-minus two, ideas in their head at any one 6rae. As a general rule of thumb, most e- mail messages should fit on a single screen. Screen loading, or the tendency to write very long message can lead to annoyance on the part of the recipient, especially if be or she is busy. Negotiations are more productive when the parties exchange a greater number of shorter e-mails, rather than fewer, but longer e-malls. (9) This also builds reciprocity in exchange.
The asynchronous nature of e-mail provides people with the dubious luxury of not having to immediately receive of respond to e-mail messages. However, the sender of e-mail messages often expects a timely response. Not responding to e-mail may be perceived as rejection and disinterest. Further, newer forms of software allow senders to ascertain whether the recipient has read their e-mail. Failure to provide a timely response to e-mall is akin to giving the "silent treatment" to someone. (10) .
Meta-communication is communication about communication. This boils down to people talking about how they should communicate. (11) In any electronic communication, it is important to let team members know how often you check your e-mail, whether you or someone else reads and responds to your e-mail, and whether you forward your e-mail to others.
Flaming refers to the insults, criticisms, and character assassinations that people hurl over e-mail. Flaming remarks make fun of grammar, include labeling and accusations, character attack, backhanded compliments, and blunt statements. (12) . In contrast, face-to-face groups have mechanisms and norms, such as conformity pressure, that largely prevent flaming. People react to each other with less politeness, empathy or inhibition if they cannot sense the other’s social presence. (13) .
There is more uncertainty, doubt, and ambiguity in electronic mail exchanges. (14) .As a consequence, people become frustrated and seek to control the exchange by issuing threats, e.g. "I am not going to read my e-mail again". Along lines, do nut chastise or deliver negative feedback via e-mail; face-to-face or telephone communication is more appropriate.
A Such and other negative interpersonal behaviors often stem from feelings of isolation.
B This stems from the asynchronous nature of communication.
C Increasing the rate of e-mail exchange prevents misunderstanding because misperceptions can be quickly rectified.
D This will result in the failure of communication.
E Suspicion and hostility increase as the communication between parties diminishes.
F Negotiators are much more likely to issue threats when communicating via information technology.
G Most people overestimate the ability of other people to make sense out of what they mean.
H This is of critical importance in electronic interaction because the norms of mm taking and conversation are not clear. [br]
选项
答案
E
解析
转载请注明原文地址:http://tihaiku.com/zcyy/4094335.html
相关试题推荐
•ReadthearticlebelowaboutCoca-colaanditsadvertising.•Foreachquestion
•ReadthearticlebelowaboutCoca-colaanditsadvertising.•Foreachquestion
•ReadthearticlebelowaboutCoca-colaanditsadvertising.•Foreachquestion
•ReadthearticlebelowaboutCoca-colaanditsadvertising.•Foreachquestion
•Readthefollowingextractfromanarticleaboutcustomerrelationsandtheque
•Readthefollowingextractfromanarticleaboutcustomerrelationsandtheque
•Readthefollowingextractfromanarticleaboutcustomerrelationsandtheque
•Readthearticlebelowaboutsuccessfule-mailnegotiation.•Choosethebestse
•Readthearticlebelowaboutsuccessfule-mailnegotiation.•Choosethebestse
•Readthearticlebelowaboutsuccessfule-mailnegotiation.•Choosethebestse
随机试题
Somepioneeringworkthatbeganasanattempttodiscoverwaystoincreasep
Irishdance:TheIrishInternationalDanceCompany,oneofthemostdynamicd
FixaBrokenFriendship1.Takethe【T1】______Beopenaboutwantingto【T2】__
女,27岁,GP,孕33周,ROA,无痛性大量阴道流出血水1小时,胎心消失,无明
某上市公司董事张某,得知公司增资计划,在该信息公开前,将其透漏给王某,王某据此购
二手房买卖正确的流程是()。 ①办理房地产转移登记 ②买卖双方签订房屋买卖
简述现代企业人力资源管理各个历史发展阶段的特点。
甲与乙婚后购买一套房屋,产权证载明所有权人为乙。后双方协议离婚,约定房屋赠与女儿
下列关于减征环境保护税的说法正确的是()。A.纳税人排放应税大气污染物或者水污
患儿女性,产后一周出现腹胀、瞌睡并出现轻度黄疸,伴呕吐胆汁样物,腹泻黏液血便。查
最新回复
(
0
)