•You will hear five short recordings. Each person is talking on the phone.•For

F: Last month was probably my busiest ever. I traveled 30,000 kilometres and visited 35 customers. I got 15 firm orders and the nice thing is I’ll get 13.5% commission on each, once the invoices have been paid.

F: I’d like all our staff to make a special effort during the next three months. It’s very important that we complete the present work on time. We’ve promised delivery of 5,000 fax machines to Spain, and we must meet our target. If we don’t, we’ll lose all future orders from Europe. So please work especially hard on this order.