•You will hear another five recordings. •For each recording, decide what the sp

Man: This is the fourth time I’ve called about this. It’s a complete waste of my time and my staff’s time. When we ordered the photocopier from you, you assured us it would be installed by one of your engineers and set up ready for use. Well,all your engineer did is plug it in and that was it.And now every time we turn it on, we get a warning message. However, we don’t know what it means because your man didn’t even leave us a copy of the manual.

Woman: Before we start, I’ve been entrusted to tell you that Dr. Jones has been delayed. That means he won’t make it in time for his presentation on "Dealing with Economic Crisis". Unfortunately,this means we have to cancel the session and anyone who signed up for it should now choose between the other two sessions which are running this afternoon. Thank you. And now I’ll hand you over to Julia.