•You will hear another five recordings.•For each recording, decide what the spe

Man: We offer a very personalized service to the different divisions. Some of the staff are dedicated to groups of individuals within these divisions. That way we get to know what sort of service they are looking for and how much help they need from us over conference organization or brochures or whatever. What we do insist on, whether it’s leaflets or posters or local information, is quality.

Woman: We’ve had a big problem lately with screen savers. Lois of staff like to load these and several times the whole system has gone down or else there’s been a virus. Well, they’ve been banned completely now, and we just have to hope that the staff do as they are told. Yes, we have to monitor things very carefully from here.