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•Look at the form below. •You will hear a customer calling the courier company.
•Look at the form below. •You will hear a customer calling the courier company.
游客
2025-05-24
35
管理
问题
•Look at the form below.
•You will hear a customer calling the courier company.
Fly High Courier
Missing Item Record
Delivery number: FRM-(9) ______
Caller’s name: Richard HUSSAIN
Date of collection : (10)______
From: Chicago, US
To: (11) ______,UK
Contents: paperwork for loans
Notes: package delivered on 10:55 am, Feb. 7th without(12) ______on file as front door delivery.
F: Hello. Fly High Courier.
M: Hello. This is Richard Hussain and I’m calling to make a complaint about a misdelivery of very important documents.
F: What’s the delivery number, please?
M: It’s FRM-40017.
F: FRM ... 40017. Thank you. What’s the problem exactly, Mr. Hussain?
M: Well, last Thursday morning, February 5th, I sent a package from Chicago, containing some paperwork to my business partner in London, very important paperwork needed for our loans. I paid the extra amount asked for so that it could be delivered the next day. But then two days ago on Monday, Gary my partner called from London and said he had not yet received the package.
F: Mr. Hussain, have you contacted the customer service in Chicago?
M: Yes, of course. I called them on their 800 number but was referred to someone called Mason in London, who told me that the record showed it had been delivered on Saturday at 10:55 am and there was no signature on file, because this was a delivery to the front door package.Seems like my package just got lost like this!
F: Don’t worry, Mr. Hussain. Let me take down a few details and I’m sure your package will be all right.
选项
答案
40017
解析
对话中客服人员问道“What’s the delivery number,please”,顾客的回答是“It’s FRM-40017”,随后客服人员也把这个编号重复了一遍。记录中已经提供了字母部分,因此考生只需填写五位数字。
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