首页
登录
职称英语
You will hear five short recordings. For each recording, decide what way
You will hear five short recordings. For each recording, decide what way
游客
2025-05-24
26
管理
问题
You will hear five short recordings.
For each recording, decide what way of resolving customer service complaints the speaker is recommending.
Write one letter(A-H)next to the number of the recording.
Do not use any letter more than once.
After you have listened once, replay the recordings.
A prepare for a replacement
B mind the manner all the time
C propose well-prepared solutions
D establish regulations
E ask for suggestions from customers
F offer permissions for the private surveys
G listen to the customers and ask more
H establish a professional department [br] ______
You will hear five short recordings.
For each recording, decide what way of resolving customer service complaints the speaker is recommending.
Write one letter(A-H)next to the number of the recording.
Do not use any letter more than once.
After you have listened once, replay the recordings.
You have 15 seconds to read the list A-H.
[pause]
Now listen, and decide what way of resolving customer service complaints the speaker is recommending.
[pause]
Thirteen
Woman: I always listen to what the customer says and ask for as many details as possible. And I try to establish whether the problem has to do with service or problems with the product offered. I make sure that I can reassure the client and I always do everything in my power to solve the situation and then try to find a solution while the customer is still on the line rather than promising to call back.
[pause]
Fourteen
Man: Personally, it is of great importance for me to be ready to offer a solution long before the client requests one. This will put the company in the winning position, as it will confer the image of being proactive and ready to please the customer. In most cases, I can offer a solution that will please the customer, even if the offer is less than what was originally expected.
[pause]
Fifteen
Woman: In my company, we have a policy in place. Based on that, I can make sure how far I can go to resolve customer service complaints. In some cases, the customer just needs an apology and an offer of help will suffice, while other problems will require a refund, a replacement product or some other kind of practical help.
[pause]
Sixteen
Man: Well, as for me, I try to establish a special department to resolve customer complaints. My way to deal with customer complaints effectively is to have experts in place to take care of the cause of the distress and to be able to deal with consumers directly. It can be carried out via phone, email or letters.
[pause]
Seventeen
Woman: My experience is that no matter what happens, I should always be polite. If a customer walks in to present a complaint, I always set time aside to listen. If a customer calls with a complaint, I try to set the tone of the call in order to be able to resolve the problem effectively. You know, a customer who calls with a complaint is usually upset and impatient, so I need to be patient and polite.
[pause]
Now listen to the recordings again.
[pause]
选项
答案
B
解析
解题的关键信息句是:第一处:My experience is that no matter what happens,I should alwaysbe polite.不管发生什么事情,都要礼貌相待。第二处:...who calls with a complaint usually beupset and impatient,so I need to be patient and polite.对待火气大的顾客要耐心有礼貌。
转载请注明原文地址:http://tihaiku.com/zcyy/4088012.html
相关试题推荐
Youwillhearanotherfiverecordings.Fivespeakersaretalkingaboutproblems
Youwillhearanotherfiverecordings.Fivespeakersaretalkingaboutproblems
Youwillhearfiveshortrecordings.Foreachrecording,decidewhichaspectof
Youwillhearfiveshortrecordings.Foreachrecording,decidewhichaspectof
Youwillhearfiveshortrecordings.Foreachrecording,decidewhichaspectof
Youwillhearfiveshortrecordings.Foreachrecording,decidewhichaspectof
Youwillhearanotherfiverecordings.Foreachrecording,decidewheretheconv
Youwillhearanotherfiverecordings.Foreachrecording,decidewheretheconv
Youwillhearanotherfiverecordings.Foreachrecording,decidewheretheconv
Youwillhearfiveshortrecordings.Foreachrecording,decidewhatthespeaker
随机试题
Itissaidthathe______amurder.A、committedB、conductedC、executedD、emittedA本
[originaltext]W:I’llgotothehospitaltovisitCharlieassoonasIfinisht
TheInternet,unlikeothermediasuchasTVorradio,isinherently(本身固有的)a"tw
Thepurposeofthepartiestothejointventureisin______withthewishofen
用于疏散的剪刀楼梯间应符合下列要求()。A.楼梯间应为防烟楼梯间 B.
金融租赁公司的负债业务不包括()。A.接受承租人租赁保证金 B.吸收股东3个
Ⅱb型高脂蛋白血症载脂蛋白变化正确的是A.B↑,CⅡ↑,CⅢ↑B.B↓,CⅡ↑,
根据《国家电网公司变电运维管理规定》,以6年为基准周期或在接地网结构发生改变后进
过点M1(0,-1,2)和M2(1,0,1)且平行于z轴的平面方程是( )。
[已过时]建设单位在施工阶段进行施工质量控制的目标是()。A.确保施工活动
最新回复
(
0
)