首页
登录
职称英语
• Read the text below about how to deny customers’ claims.• In most of the line
• Read the text below about how to deny customers’ claims.• In most of the line
游客
2025-05-21
17
管理
问题
• Read the text below about how to deny customers’ claims.
• In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
• If a line is correct, write CORRECT on your Answer Sheet.
• If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Denying Claims
Correct Customers occasionally want something they are not entitled to or that you
Their can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing--that’s an art." Fortunately, the reasons-before-refusal plan
39 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound preachy. Instead, the safest path is to use neutral and objective
44 language to explain that why the claim must be refused. Sometimes you may
45 hope consider offering resale information to rebuild the customer’s confidence
in your products or organization. [br]
选项
答案
CORRECT
解析
转载请注明原文地址:http://tihaiku.com/zcyy/4085664.html
相关试题推荐
TheNationalWeatherCentre’smostrecentcustomersare[br]Whatadditionalhe
TheNationalWeatherCentre’smostrecentcustomersare[br]Whatfinancialinc
TheNationalWeatherCentre’smostrecentcustomersare[br]WhyistheCentre
TheNationalWeatherCentre’smostrecentcustomersare[br]Whatconclusionwa
Thesatisfactionofcustomers’desirefornewproductsis______.[br]Manynewp
Thesatisfactionofcustomers’desirefornewproductsis______.[br]Customers
Thesatisfactionofcustomers’desirefornewproductsis______.[br]According
Thesatisfactionofcustomers’desirefornewproductsis______.[br]Whenthe
Thesatisfactionofcustomers’desirefornewproductsis______.[br]Thebestw
Lookatthenotesbelow.Youwillhearatelephonetalkingaboutclaims.
随机试题
Whilesheinitiallysufferedthefateofmanypioneers—theincomprehensionofhe
Peoplelikebeingtrusted.Theyareannoyed,angry,orfeelhurtiftheyare
Given____________(如果她不能辨别颜色),Iamsuresheiscolor-blind.thatshecan’tdist
Whydoescreamgobadfasterthanbutter?Someresearchersthinkthatitcom
A.ST段抬高的心肌梗死 B.劳力型心绞痛 C.恶化的劳力型心绞痛 D.非
不属于载脂蛋白的是( )。A.ApoB100 B.铜蓝蛋白 C.ApoAⅠ
关于以公募法拍卖公债的说法,错误的是()。A.公债的拍卖价格不能低于其面
区分度
编制单位工程施工进度计划时,施工顺序的确定受()的制约。A.施工工艺和施工条件
各种不同性质的胸腔积液化验特点是 A.乳样,乙醚试验苏丹Ⅲ染成红色 B.草黄
最新回复
(
0
)