首页
登录
职称英语
• Read the article below about a bank with a reputation for excellence.• Choose
• Read the article below about a bank with a reputation for excellence.• Choose
游客
2025-05-20
6
管理
问题
• Read the article below about a bank with a reputation for excellence.
• Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page.
• For each question (19-33), mark one letter (A, B, C or D) on your Answer Sheet.
The bank with ideas
with several hundred years of history behind it, the APL Bank has few problems in convincing businesses that it is a reputable and secure (19) of a range of banking services. Now, it is demonstrating to business customers that it is flexible and responsive enough to (20) their changing needs in the 21st century.
Based in London, APL offers banking services to businesses throughout the UK via its branch (21) . Most customer service provision is (22) out by personal account managers based in local branches, together with (23) staff at company headquarters.
An important (24) for APL has been to make it easy for customers to (25) business with the bank. They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the ’account contact’ and (26) with the customer during the manager’s (27) . In addition, for those who want (28) to their bank at any time of day or night there is now a 24-h0ur phone-based service.
In order to remain competitive and build customer loyalty, the bank guarantees to turn around urgent loan (29) within 24 hours. This focus on the customer has also been a driving (30) in APL’s recruitment and development policy. For example, newly inducted staff (31) a ’customer service review’ to find out what it is like to be on the other side of the desk, asking to borrow money.
Together, these (32) in banking have achieved excellent results. The customer (33) is growing fast, and last year the bank gained 36,000 new business accounts. [br]
选项
A、objective
B、purpose
C、direction
D、scheme
答案
A
解析
转载请注明原文地址:http://tihaiku.com/zcyy/4084246.html
相关试题推荐
•Readthearticlebelowaboutairporthotels.•Inmostofthelines34-45,there
•Readthearticlebelowaboutairporthotels.•Inmostofthelines34-45,there
•Readthearticlebelowaboutairporthotels.•Inmostofthelines34-45,there
•Readthearticlebelowaboutairporthotels.•Inmostofthelines34-45,there
•Readthearticlebelowaboutairporthotels.•Inmostofthelines34-45,there
•Readthearticlebelowaboutairporthotels.•Inmostofthelines34-45,there
•Readthearticlebelowaboutabankwithareputationforexcellence.•Choose
•Readthearticlebelowaboutabankwithareputationforexcellence.•Choose
•Readthearticlebelowaboutabankwithareputationforexcellence.•Choose
•Readthearticlebelowaboutabankwithareputationforexcellence.•Choose
随机试题
Wasitbecauseitsnowedlastnight______youdidn’tcome?A、whenB、thatC、soD、wh
A.naturalecosystemsB—whitepollutionC—waterandsoilerosi
运输服务质量评价包括哪些方面?
A. B. C. D.
女,45岁,全口28颗牙,智齿均未萌出,咬合关系正常。近期因左下第二磨牙牙周炎,
()的本质是培养社会所需要的人。A.教育方法 B.教育目的 C.教育目标
培养机智、敏锐和自信心,防止疑虑、孤僻,这些教育措施主要是针对( )的幼儿。A
青霉素的抗菌谱不包括A.脑膜炎双球菌 B.肺炎球菌 C.破伤风杆菌 D.伤
在评标过程中,评标委员会可以要求投标人对投标文件有关文件做出必要澄清、说明和补充
某大(2)型水库枢纽工程,由混凝土面板堆石坝、泄洪洞、电站等建筑物组成,工程在实
最新回复
(
0
)