Look at the notes below.Some information is missing.You will hear an interview

Part Two. Questions 9 to 15.
Look at the notes below.
Some information is missing.
You will hear an interview between Anna Marsh , who works for a business magazine, and Jim Davenport, who works in the publicity department of a company , Gold Express.
For each question 9-15 , fill in the missing information in the numbered space using a word, numbers or letters.
After you have listened once , replay the recording.
You now have ten seconds to look at the notes.
[pause]
Now listen, and fill in the missing information.
M: Gold Express. Jim Davenport.
W: Morning. This is Anna Marsh from Business Review. You said you’d give me some information for the article I’m doing on delivery companies.
M: Ah. yes.
W: So, when did "Gold Express" start doing business?
M: Well, it had been in business for 10 years when I joined it in 1986, so that means it was set up in 1976.
W: I see. And what’s your annual turnover?
M: ￡118 million last year—that’s ￡12 million more than the year before.
W: That’s fantastic.
M: Most similar companies have only grown by 8 to 9 percent in the last 5 years, but our business has grown by 54 percent in that time. I think that’s due to our MD, Peter Mackintosh. That’s spelled M-A-C-K-I-N-T-O-S-H. He’s done a great job.
W: What ideas has he brought to the company?
M: Well, first a very positive attitude to customer opinion. We have 120,000 customers, and we send questionnaires to 4,000 of those every 8 weeks.
W: That must be very useful for you.
M: And we encourage all our staff—there are 7,500 now, because we’ve taken on another 450 this year to give opinions too. Last month 76 percent of staff said they were "totally satisfied" with their work here—that’s 10 percent more than last time!
W: That’s great, thanks.
[pause]
Now listen to the recording again.
[pause]
That is the end of Part Two. You now have ten seconds to check your answers.
[pause]