2. 职称英语
  3. The customer can’t have a refund because [br] [originaltext]M: Excuse me! I’d l

The customer can’t have a refund because [br] [originaltext]M: Excuse me! I’d l

游客2025-05-15  23
问题 The customer can’t have a refund because [br]  
M: Excuse me! I’d like to return this sweater for a refund. The first time I washed it, it shrank at least two sizes.
F: Oh, that’s a clearance item. But don’t worry. It’s also refundable within 7 days after purchase. Do you have the receipt?
M: Here it is.
F: Sorry, I am afraid I cannot refund this, because you bought it 8 days ago.
M: Oh, I didn’t realize that.
F: Based on the survey, we can see the most active consumer groups are those between 18 and 26 years old, followed by the 36-to 45-year-olds. So we should target the 18-to 26-year-old age group more.
M: But over the past three years, there has been a growing trend among the 46-to 55-year-olds. I believe this trend will continue, so we should focus on this group instead.
选项 A、46-55
B、36-45
C、18-26
答案 A
解析 这位男士想要针对什么年龄段的顾客群?对话中的女士提出，根据调查(survey)，最为活跃的顾客群是18～26年龄段的顾客，其次(followed by)是36～45年龄段的客户，因此应该更加针对最活跃的18～26年龄段的客户群。但是对话中的男士提出了异议。他注意到在过去的三年中，46～55年龄段客户呈上升趋势(a growing trend)，而且他相信这种趋势会保持下去，所以他认为应该针对这一年龄段的客户群。因此正确答案为A。
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