Read the letter from Ms. Xiao Hua.The Manager Big HotelDear Sir,I stayed at

游客2025-05-15 20

问题 Read the letter from Ms. Xiao Hua.
The Manager
Big Hotel
Dear Sir,
I stayed at your hotel last week and was satisfied with the service. However, I have checked the bill again and found that you have charged me too much. I paid $ 1000 for 5 nights, but I think it should be $ 850. I would be grateful if you could send me a check for the difference — $ 150.
Yours faithfully,
Xiao Hua
Write a reply to Ms Xiao Hua:
apologizing.
explaining how the mistake was made.
confirm you will send the check.
offering a special discount for her next stay.
Write about 60-80 words.

选项

答案 Dear Ms. Hua,
I received the letter in which you stated that we have overcharged you. The mistake was made by Lily, a new staff, who was not yet familiar with her job. You will receive a check for $ 150 within 2 days. Also, we offer you a 30% discount for your next stay at our hotel. I apologize for this matter.
Yours sincerely,
Ding Yu

解析本文是对商务信件的考查，内容要求是根据顾客对酒店收费不满的来信，写一封回复信。内容方面，主要有：对误收费表示歉意，解释错误发生的原因，强调一定退回多收的数目，如果下次入住，还能提供特殊的折扣。文章的格式要按照商务信函的格式要求，因回信属于道歉信，所以语气要礼貌谦虚，措辞要得体。

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