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  3. Read this part of a letterDear Sir or Madam

Read this part of a letterDear Sir or Madam

游客2025-05-14  26
问题 Read this part of a letter
Dear Sir or Madam
                                                                    Our Order Number 8044P
   On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer’s ink from you. When we received this order, we found that the bottle were broken, and that the ink from the bottle had damaged all six packs of paper.
   We should be grateful if you would replace these items, or arrange to credit us with their value.
   Yours faithfully
   Miguel Gomez, Office Manager
• Write a reply to your customer
  • thanking him for his letter
  • apologising
  • saying what you are going to de about his complaint
  • promising better service in future.
• Write 60-80 words on your Answer Sheet.
• Do not include postal address.
选项
答案 Dear Mr Gomez,
      Thank you for your letter [date].
     We are sorry that your order you order you ordered were damaged.
     We are happy to replace the items which were damaged and will send the goods today by express post. You are a very important customer for us, and we will make sure that all goods are packed well in future.
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