首页
登录
职称英语
Complaining about faulty goods or bad service is never easy. Most people dis
Complaining about faulty goods or bad service is never easy. Most people dis
游客
2025-03-17
15
管理
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right. (76)
It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement.
The manufacturer may have a part to play but that comes later. Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm shop, or organization. Be sure to keep copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.
选项
A、the article bought is not up to standard
B、it doesn’t do what is claimed for it
C、he dislikes causing a fuss
D、he was at fault in buying the article
答案
A
解析
从第一段可以得知,当顾客买到有毛病的商品或受到不良服务时,有权投诉,故答案选A。
转载请注明原文地址:http://tihaiku.com/zcyy/4000761.html
相关试题推荐
Encouragementthroughpraiseisthemosteffectivemethodofgettingpeople____
Alotofpeoplehavetried,but______havesucceeded.A、thefewB、afewC、someD
Oneofthequalitiesthatmostpeopleadmireinothersisthewillingnessto
IrelandbecamesodependentonitthatthousandsofIrishpeoplestarvedwhenth
Theshoppermaywakeacomplaintbecause______.[br]Whencomplaininginperson
(Fewofthepeople)inthatarearealize(theimportanceof)protectingtheenvi
(79)Inthelast500years,nothingaboutpeople--nottheirclothes,ideas,
Youmustaccustomyourselftobemoreatyour______whenyouarewithpeople.A、
PeopleinalargeareamaypossessthesameDNAthreadbecause______.[br]If
PeopleinalargeareamaypossessthesameDNAthreadbecause______.[br]The
随机试题
Certainconstellationshaveaparticularmeaningforthosepeoplewhichhaveab
[originaltext]M:Goodmorning!HowcanIhelpyou?W:Goodmorning,[1]I’dlike
雨水管道空隙容量利用与地形坡度有密切关系。与平坦地区相比,陡坡地区折减系数的取值
阅读材料完成16-18题。 戴望舒《我用残损的手掌》原文 我用残损的手掌
患者男,50岁。近期出现低热,盗汗现象。患者咳嗽咳痰,痰中带血,胸片X线显示左上
患者,女性,31岁。近日无明显诱因出现咳嗽,乏力,四肢关节酸痛,伴左侧小腿散在出
毁损动物的基底核,动物将出现( )。A.随意运动丧失 B.运动增加 C.运
二尖瓣关闭不全X线检查的特征是A.左房扩大 B.肺动脉段突出 C.左室收缩时
以下不属于国内铁路包裹运输保险的保险责任范围的是()。A.因车辆出轨,隧道
有关排出管安装,说法正确的是( )。A.排出管与室外排水管连接处设置检查口
最新回复
(
0
)