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[audioFiles]2015m8x/audio_ezfj_ezflisteningd_20157_019[/audioFiles]

游客2024-09-23  10
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答案                             Customer Service
    Good customer service is the lifeblood of any business. / You can offer promotions and slash prices to bring in as many new customers as you want. / But unless you can get some of those customers to come back, / your business won’t be profitable for long. / Good customer service is all about bringing customers back / and about sending them away happy, / happy enough to pass positive feedback about your business along to others, / who may then try the product or service you offer for themselves / and in their turn become repeat customers. / If you’re a good salesperson, / you can sell anything to anyone once. / But it will be your approach to customer service that determines / whether or not you’ll ever be able to sell that person anything else. / The essence of good customer service is forming a relationship with customers, / a relationship that the individual customer feels that he would like to pursue.
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